Safety

Effective: June 16, 2026  ·  Last updated: September 30, 2026

This page describes the safety measures Old Greg's Tavern, LLC (“we,” “our,” or “us”) has implemented in connection with the AI-powered interactive storytelling service available at newmemoria.com and through our applications (the “Service”). This page is published as part of our compliance with the safety-protocol disclosure requirements of applicable laws, including California SB 243 and New York General Business Law Article 47, and is incorporated by reference into our Terms of Service, Privacy Policy, and Content & Safety Policy.

Important: the Service is not a crisis resource

The Service is a fictional, interactive entertainment product. It is not a mental-health service, crisis service, medical device, telehealth platform, counseling service, or emergency-response system, and it must not be relied upon as a substitute for any of the foregoing. Nothing the Service generates, including the narrator, is a licensed clinician, counselor, crisis worker, or human professional of any kind. AI-generated content is fiction and may be inaccurate, incomplete, or inappropriate.

If you or another person are in a crisis, in distress, considering suicide or self-harm, or in any situation involving risk of harm, please stop using the Service and contact a qualified human professional or your local emergency services immediately. The resources below are provided for your convenience only. They are operated by third parties; we do not control them and make no representation or warranty regarding their availability, response time, or fitness for any purpose.

AI disclosure

New Memoria is an artificial intelligence service. Its story content, including the narrator, is AI-generated; it is not human and has no existence outside of the Service. AI-generated content is fiction, generated algorithmically, and may be inaccurate, incomplete, or unexpected. This disclosure also appears in our Terms of Service, and in our Privacy Policy. Use of AI-generated content for any purpose other than entertainment is at the user’s sole risk.

Self-harm and suicide content: safety controls

We have implemented technical controls to detect and respond to user-supplied content that we, in our reasonable judgment, identify as expressing a real-world risk of self-harm, suicidal ideation, or crisis. These controls are described below. They are provided on a best-effort basis, and we make no representation, warranty, or guarantee that they will detect or respond to all such content, or that they will be effective in any individual case. Users assume all risk associated with use of the Service.

Scope. The self-harm controls are designed to run on every user message submitted to every AI surface within the Service, regardless of subscription tier, age-verification status, geographic location, or device, before the user message is forwarded to the story-generation model.

Detection. The controls use automated classification to identify direct, indirect, and context-dependent expressions of real-world distress, and are configured to accept false positives as the cost of minimizing missed cases.

Response. When a message is flagged as a likely real-world expression of self-harm, suicidal ideation, or crisis, the Service is designed not to invoke the story-generation model for that message and instead to surface a self-harm safety card containing crisis resources routed to the user’s region based on IP geolocation. The user may dismiss the card and continue using the Service.

Logging. We record that each safety intervention occurred, without retaining the verbatim text of the message, for the purposes of (i) annual reporting to the California Office of Suicide Prevention under SB 243 commencing in 2027, (ii) ongoing improvement of detection quality, and (iii) defense of potential legal claims. Logged records include the affected surface, the user’s country code at the time of the event, and whether the user was a known minor at the time of the event.

Prohibited content. User content that glorifies, encourages, romanticizes, instructs, or provides means for self-harm or suicide is prohibited by our Content & Safety Policy, regardless of whether the safety controls flag it, and may result in account action up to and including permanent termination.

Limitations. The controls described in this section operate on textual input only. They may fail to detect content that is ambiguous, encoded, fragmented across multiple messages, presented in a language we do not support, or otherwise designed to evade detection. We expressly disclaim any duty of care, guarantee, or warranty arising from the existence or operation of these controls. The presence of these controls does not transform the Service into a mental-health service and does not create a clinician-patient, counselor-client, or any other professional relationship between you and us.

Age requirement

The Service is for players aged 18 and over. We may ask for your date of birth at any point to confirm that you meet this requirement, and it is used only to confirm eligibility. Sexually explicit content is prohibited under our Content & Safety Policy. Providing a false date of birth is a violation of our Terms of Service and may result in account termination.

Users whose date of birth indicates they are under 18 are denied access and their account is suspended; accounts of users aged 13–17 unlock automatically on the holder’s 18th birthday. Users who provide a date of birth indicating they are under 13 are blocked from the Service and their account is disabled; we do not knowingly collect personal information from children under 13 (see the Children’s Privacy section of our Privacy Policy).

If you are a parent or legal guardian and believe a minor is using the Service without your authorization, please contact innkeeper@oldgregstavern.com. We review verified parental reports promptly and act on them where warranted.

Playing responsibly

New Memoria is a narrative game. Its story content is fiction generated by software: it is not human and has no life outside the game. The game is not a substitute for human relationships, therapy, or professional advice of any kind. Long sessions are not advisable for everyone; take breaks and maintain real-world human and professional support.

Reporting safety concerns

Images of you shared without consent. If an image on the Service depicts you (or someone you are authorized to represent) and was published without consent — including AI-generated depictions — use our dedicated removal process at Remove an Image of You Shared Without Consent. Qualifying content is removed within 48 hours.

To report content or behavior that you believe violates our Content & Safety Policy, or to raise any other safety concern, contact innkeeper@oldgregstavern.com with the subject line “Safety Report.” Reports should include the relevant account name (if any), approximate date and time, and a description of the content or behavior. Reports are reviewed confidentially. We do not retaliate against users who submit reports in good faith.

Disclaimers and limitations

To the maximum extent permitted by applicable law, the safety measures described on this page are provided “as is” and “as available,” without warranty of any kind, express or implied. Nothing on this page (i) constitutes medical, psychological, legal, or other professional advice; (ii) creates a clinician-patient, counselor-client, fiduciary, or any other special relationship between you and us; (iii) creates any duty of care beyond what is expressly required by applicable law; or (iv) limits the disclaimers, limitations of liability, indemnification obligations, or other provisions of our Terms of Service, which are incorporated herein by reference. In the event of any conflict between this page and our Terms of Service, the Terms of Service govern with respect to limitations of liability and indemnification, and this page governs with respect to the specific safety controls and resources described above.

Updates

We may update this page from time to time to reflect changes in our safety controls, applicable law, or our response procedures. Material changes will be reflected in the “Last updated” date above. Continued use of the Service after such changes constitutes acknowledgment of the updated page.